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Customer Support

Customer Support


Customer Support

GMT+1 Monday-Friday (Standard Working Hours)
Limited Support
Saturday and Sundays
Holidays will be announced

PoserAddicts LLC
Hannover, Germany

If you have ANY issues whatsoever with the site and need assistance, please email us at:

Help (at) PoserAddicts (dot) com


PAYPAL PROBLEMS

If you place an order and you go thru all the steps and you get to paypal and your page is white with a link "try again"

STOP DO NOT X OUT OF THE PAGE!!

Hit your back button to get back to your order in PoserAddicts LLC and try these steps:

1) Refresh Page  and try again.
2) Do a window wash to clean cookies/cache and try again.
3) (for USA Customers) PayPal's toll FREE number is: 1-800-852-1973.

If all else fails and according to PayPal they are aware of this problem and do not seem to be able to fix it, :-(

Go to YOUR PayPal account and send the total amount to:
paypal (at) poseraddicts (dot) com with the order number, we must have the order number, :-) we will manually set your order to complete so you can download. Please allow us time to see the payment got to us.

Then you call PayPal and give them the purchase order number and the problem you had trying to order and have them cancel the order out of YOUR account, if you do not do this you will most likely run into the problem again because on your end at PayPal you still have an order sitting in pending. You sending us money to pay for the order will not effect anything on your order, to have them cancel the "original order number". Do NOT cancel the money you sent to pay for the order ONLY the "original purchase order", remember in their phone system keep saying "agent" to get to a "real person".

This is a nightmare for you and us, and there is nothing we can do at our end but manually set your order to complete so you can download you purchase in your order history.

Payment Information

Orders are placed with PayPal and downloads are automatic on your order history page. You get your purchase as soon as your payment is processed. Payments are not made on this site ONLY with PayPal. You do not need an account with PayPal to place your order, once you are on the pay page  if you do not have an PayPal account look on the left side of the "sign into PayPal" block and you can pick which card you wish to pay..

We do not accept checks or money orders (as they do not exist in the European Banking System).

Register Member Information

There is a security code you must fill in the blank at time of registering, this is for your protection against hackers. Please enter the number code exactly as you see it. **The personal information is not important to be "real" we do not ship products .....address example 1234 AnyPlace Ave, Phone number 000-000-0000. ****I do need a VALID email address***

Product Download Information

Login to market, click "Your Account", click "Order History", click the "Order Number" and you will see your download link(s)

Help I can NOT see the links under the login box!

Your screen resolution is to high turn it down some and you will most likely see the links under the login box so you can get to your purchase and/or freebie links for download.


Freebie Information
Most Download links are on the product page. The words DOWNLOAD LINK HERE will be on product page if you do not have to register.

Privacy Policy
PoserAddicts LLC is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online. PoserAddicts LLC is a privatly owned and operated outlet.

Basic Confidentiality Policy
It is PoserAddicts LLC's policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information.

No Release of Information to Third Parties
Personal information will not be released to third parties. There are no circumstances under which we will provide or sell personal information to third parties.

Refer-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. “PoserAddicts.com” does not store this information and uses it for the sole purpose of sending this one-time email.

Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

 
 

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© 2001-2014 PoserAddicts LLC
All rights reserved. PoserAddicts and all related marks and designs are Trademarks of PoserAddicts LLC.

Poser 6,7,8,9,10 & PoserPro2014 are Trademarks of Smith-Micro Software, Inc.
Daz3D, Daz, Daz Studio are Trademarks of DAZ Productions, Inc.

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